구매 가이드

1) You pay the 30% deposit to us
2) We prepare the machine for you after we receive your money.
3) We take photos for you when the machine is ready.
4) You pay the 70% balance to us after you see the photos.
5) We send out the machine to you by sea way to your sea port(or by DHL to your door directly according to your needs)
6) We send out all the documents to you to clean the customs and get the machine.
7) The shipping company will contact you when the machine arrives at your port. You contact with shipping company and ask them to help you to clean customs. And then ask them to find a carrier to send the machine to your door.
8) Everything is done now.

Let’s say sending a machine to Hamburg port. Usually, the total delivery time to Hamburg is about 42 days by sea way.
1) The time to prepare the machine is about 7-10 days,
2) We send the machine to the shipping company and the machine will stay in the shipping company’s warehouse for about one week. This is called LCL period.
3) the time from China port to Hamburg port is about 25 days.

Usually, we will need about 7-10 days to prepare the order after receiving the payment.
And if send by DHL air way, it will need about 7 days to reach you.
So totally it will need about 14-17 days if you choose DHL air way to your door.

Since we use DHL Hong Kong.
Below is the detail shipping procedure:
1) We send the item to our shipping company first.
2) Then our shipping company will send it to Hong Kong.
3) Then DHL Hong Kong will pick up the item.
4) Then we will give you the tracking number.

Warranty of Thunderlaser:
1) The warranty of machine is 24 months.
2) The warranty of laser tube, Laser Power Supply, water chiller, air pump, exhaust system, air compressor and water separator are 12 months.
3) The warranty of lens and mirrors are 30days from the date of receipt.
4) The warranty is dated from Ex Factory Date.
5) During warranty, Thunderlaser will send the replace parts including shipping without charge. On-site service are availble at a reasonable cost and tech time.
6) When the warranty is over, Thunderlaser will charge at a reasonable price for replacing.
7) Tech support by sending email/phone call/Video/TeamViewer are always free for Thunderlaser user the whole life.
8) The warranty is only valid for customers who buy machine in the year of 2022.

Yes. If you are looking for tech support of your Thunderlaser system, here are the guidance to help you to get answer faster:
– Skype: thunderlaser
– Email: tech@thunderlaser.com
we will always be here for Thunderlaser users.

you can read the detail from our website:
Home

if there’s any parts broken, just take a photo to us,
usually we will send the replacement one to you within 1-2 business days by DHL,
and it may cost about 4-7days to arrive at you.
if it’s the machine fault without knowing which part is broken,
usually our tech person will take about 1-4 days to judge the fault exist,
and then we will send a replacement part to you as soon as possible,
then it may cost about 4-7days to arrive at you by DHL.

Answer: If you pay via credit card, according to our experience, we can only get the payment through PayPal.

Yes, please find Thunderlaser worldwide resellers here: https://www.thunderlaser.com/contact/

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썬더레이저코리아

보드테크앤다비드


Contact Us

103, Bukhang-ro 193beon-gil, Seo-gu, Incheon, Republic of Korea

인천시 서구 북항로193번길 103

보드테크앤다비드 (썬더레이저코리아)

Tel : 032-508-1210, 032-584-8270

Email: dmtsaels@davids.co.kr